Overview
Occasionally, you may need certain assets to be moved to a different brand. The tools to do so are not readily available in OnBrand, requiring access to the back end if you want to avoid re-uploading the assets manually to their new brand.
Solution
This process should be performed by an L2 Agent.
To have some assets moved to a different brand, you will have to raise a support ticket with a detailed list of the assets to be moved, including the following information:
- The names of the assets to be relocated
- The source brand, where the assets are now located
- The target brand, where the assets are to be moved
<supportagent>
Prerequisites:
- Access to Passwordstate
- EUW VPN access
In order to move assets to a different brand, you will need to edit the taxonomy for each of the items. The process is as follows:
- In the Unify back end, locate the item that needs to be moved to a different brand, under Content > Search.
- Click on the
Taxonomy icon. - Click on Edit > Check Out.
- Deselect the current brand in the taxonomy, and select the target brand for the item. The article Creating a Report Mapping Front-End Brand Names to the Back-End Database Keys will help you identify the back-end name for each of the brands.
- Click Edit > Check In.
- Click Edit >Activate this version.
Finally, please be aware that Bulk Editing Items’ Taxonomy is possible and may be useful if the request includes assets that share their taxonomy.
</supportagent>
Testing
<supportagent>
Once you have moved all required items, please ensure that they appear in their intended brand before informing the customer that their request has been carried out.
</supportagent>
Once our agent gets back to you, the assets should appear in the dashboard of their new brand.
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