Overview

If you have set up SSO with OnBrand, you may require new certificates whenever the existing ones are about to expire. This article explains how to request the certificates for the OnBrand portal, as well as the steps that need to be carried out to ensure they are properly updated in your production environment.

Solution

In order to request the updated certificates, you will need to open a ticket with Support, who will liaise directly with the Infrastructures Team, in charge of handling security certificates. Please make sure to include the following in your request:

• The date on which the certificates are set to expire. This will ensure that your request is attended in a timely manner.
• Any additional information about the certificate in question such as the URL endpoints, identifiers, etc., especially if you have several brand dashboards using separate certificates.

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Once our agents get back to you, they will provide you with the requested certificate. Note that a chain certificate will also be provided, which is not required by all customers (see What is the SSL Certificate Chain? for more information).

Once you have been able to update the existing certificates, please let us know on the ticket. This is important, as the Infrastructures Team will also need to update these certificates on our end.

Testing

Once the certificates have been correctly updated, you should continue to be able to use the SSO functionality securely, and all warnings about certificate expiry should disappear.