Overview

When requesting Northplains support to provide a file for you from your OnBrand portal, This article provides some specific information that can be provided to Northplains support that will assist in searching for the file you are looking for.  

Information

When requesting copies of assets to be sent to you from Northplains support, having some information about the file you would like is very important for having Northplains support be able to fulfill your request.  If the filename is not available, information from the taxonomy, especially from the keyword or description fields, will be very useful for searching the exact file you require.  

Please submit this information when opening the request with Northplains support for the fastest resolution.