Overview
This guide provides a list of required access rights for the newly trained agents starting to support Xinet. All agents have to receive all access rights below before being added to AWQ.
Information
Common Access
Common Access |
Description |
Active Directory Account |
You should already have an Active Directory (referred to as AD for the rest of this article) account. If not, stop here and ask your direct manager (generally the person who hired you) to onboard you first. |
Help Center (Knowledgebase) |
Knowledgebase access for Xinet. |
Kerio VPN |
Follow the instructions to download and install the Kerio VPN client. Kerio VPN might have problems in some systems, so if you are getting some errors, this step can be completed later. |
Product-specific access
Specific Access |
Description |
Jira |
You should already have access to the Devfactory JIRA issue tracking system with your AD credentials. Check if you can access the following projects: If you cannot access Jira at all, or any of the projects mentioned above, you should create a ticket in the Service Request Fulfilment portal by posting a request to be added to the following AD groups:
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Partner Portal |
You will need to access this partner for downloading Xinet installers:
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Licensing Portal |
You will need to access the Licensing Portal to generate licenses:
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